+ Add to favorites | What is this function for?
By clicking on the "Add to Favorites" button you can bookmark the AWB as one of your "Favorites". The next time you open the page "My shipments" your shipments marked as "Favorites" will be listed on the top.
+ Change subscription | How can I change my subscriptions?
By clicking on this button you can subscribe to a specific AWB to receive automatic status update notifications by Email, Fax or SMS as well as information about irregularities and a TOA change (formerly known as "autoPCI" messages). You are able to sign-up for more than one email notification. Further you may select your preferred language and the concrete status information you wish to be informed about. Please note that changes to subscriptions with this button are only possible for logged-in users.
+ eAWB | What information can be viewed?
An icon will display if an eAWB (electronically stored Airway Bill) was used. For information on your eAWB please refer to section "Booking & Acceptance Information" and click on the tab "eAWB". Here you can find the timestamp displaying if and when an eAWB was accepted and which special handling codes were used.
eAWB acknowledged means that the FWB data sent by the customer could be processed by Lufthansa Cargo whereas in case of a rejection of the eAWB the FWB data were either not complete or could not be processed.
+ AWB details | What are LAT and TOA?
LAT stands for Latest Acceptance Time. This is an important milestone as this means the latest time your shipment has to be at our cargo facility.
TOA stands for Time of Availability. This is the time when the shipment will be ready for pick up at destination. Should a second TOA be displayed this means a re-planning took place and this is the revised pick up time at the final destination.
+ AWB details | What are the specialities for td.Basic?
The LAT shown for td.Basic is the Contracted LAT: This is the time were your shipment has to be at our facility.
For td.Basic there are displayed 2 TOA: the Contracted TOA is the time guaranteed when your shipment will be latest ready for pick-up. The actual TOA is the time where Lufthansa Cargo currently plans to have available your freight.
+ House AWBs | What is indicated by House AWB?
For consolidated shipments the number of each House AWB is indicated under AWB details screen. All House AWBs will be displayed in chronological order after clicking on the MAWB number. Please note that even if you have searched for House AWB details the Master AWB details will be displayed on this screen.
+ Dimensions of goods | Can the standard measurement unit settings be changed?
In eTracking the measurement units\' kg/lb and cbm/cft are shown according to the settings in your ePortal profile. To change your settings please navigate to the "General settings" in the ePortal profile settings.
+ 24/7 td.Flash tracking support button | Who can I contact for more information?
Thanks to our "24/7 td.Flash Tracking Support Service" you have a one-click access to experts in support desk around the clock. They will answer your request within 30 minutes and offer you exactly the kind of support you need, right when you need it. Download a list of countries, in which the 24/7 td.Flash Tracking Support Service is available.
+ Save as PDF / as Excel | Which export functionalities do I have?
You may choose between exporting your shipment status information in pdf or xls format. Exporting to excel allows you to further process all data in csv format as all collapsible panels are shown in different worksheets. Please note that the pdf export version is limited to 50 AWBs. You may adjust your selection by using the filter option or selecting only favorites or subscribed AWBs.
+ Show TOA messages | What functionality is behind this button?
This function provides you with a history of all sent TOA (Time of Availability) messages. Here you can visualize if any changes in TOA have occurred.
+ Show times in local time / UTC | Can I change the display of dates and times?
By default all times are displayed as local times. You may choose to change the dates and times to UTC (Coordinated Universal Time; formerly known as "world time").
+ Milestone Plan | What information is shown?
The milestone plan shows your shipment\'s planned and actual events between origin and destination together with the latest actual status (date, time, and number of pieces). If your shipment is split at some point, the milestone plan will display all routings up to 4 parallel split segments. For shipments with more than 4 routings, please refer to the status history to get complete information of all routings. Within the milestone plan you can click on the flight number and get operational flight status information. In exceptional cases there might be a warning icon in the milestone plan meaning that a discrepancy to the planned transportation has occurred. By clicking on the icon a pop-up window will provide further information about this discrepancy.
+ Booking & Acceptance information | eFreight Details | Status and time stamps| What do they mean and what do I have to do?
eFreight details provide all relevant information about the status of AWB and HAWB data processing, as well as PreCheck
- PreCheck status and time = Status of AWB and HAWB data content check (PreCheck) and time when it has been performed. If you find any other status than *success*, please check your PreCheck notifications and correct your shipment data according the suggestions.
- Quick drop-off status and time = Status of Quick drop-off and time when it has been performed, if applicable.
- eAWB rejected (FNA) and time = Shows time of AWB data rejection for an eAWB shipment along with timestamp, if applicable. If you find a time stamp for a rejection message here, please check your shipment notifications and resend corrected shipment data.
- eAWB Special Handling Codes = Shows the different eFreight type: ECC – all stations eligible for eAWB, no Paper-AWB needed at destination. ECP – transit or destination station not yet eAWB eligible, Paper-AWB needed at destination, re-printed and provided by Lufthansa Cargo
- eData status and details = Processing result of AWB and HAWB data for MAWB and all HAWB for which data has been received. This includes both formal check and automated part (1st part) of AWB and HAWB data content check.
+ Booking & Acceptance information | eFreight Details | Message history | Which information is shown here and what can I do with it?
Message history shows all AWB and HAWB data related EDI messages sent and received for your shipment in chronological order. Following message details are available:
- FWB, FHL, XFWB, XFZB = AWB and HAWB data submitted for your shipment to LH Cargo
- FMA, FNA, XFNM = Message acknowledgement or message rejection due to formal error or Auto Content Check Failure
- eAWB rejected (FNA) and time = Shows time of AWB data rejection for an eAWB shipment along with timestamp, if applicable. If you find a time stamp for a rejection message here, please check your shipment notifications and resend corrected shipment data.
- FNAALERT = E-mail equivalent to FNA or XFNM message, sent as result of formal error or Auto Content Check Failure
- PRECHECKALERT = E-mail with result of PreCheck as sent upon completion of PreCheck by LH Cargo
+ Status History | What functionality does "Request PoD" have?
In this entry you can request a "Proof of Delivery" (PoD). PoD is a receipt signed by the consignee or the recipient, confirming the delivery of a shipment in good order and condition. Each PoD will result in additional costs according to TACT/SRS.
+ Customs Information | What information is displayed?
If you are logged into Lufthansa Cargo\'s eServices portal customs information will be shown for selected import stations (currently available for Germany, Austria and other EU-countries, the US, Canada and Mexico). Depending on the customs treatment chosen, you receive additional customs information such as the MRN-, ATB-, disposal- or custodian-number or the customs status code and the time the event took place. The name of the message type has a technical background only.
+ Flightradar | Can I track my flights?
Flightradar displays actual worldwide flight positioning with additional detailed information such as actual and planned times of departure and arrival, routings, etc.
+ Milestone plan | Why is the departure milestone (DEP) sometimes displayed late?
It might happen that the flight already departed but this is not yet reflected in the milestone plan and the status history of the AWB. The reason is a quality assurance to verify that the shipment really departed on board of the aircraft. We aim to finalize the flight as soon as possible to be able to show the correct shipment departure status. Until that point you can check the flight departure status by clicking on the corresponding flight number in the milestone plan or the status history.
If you were not able to find the answer to your question, please contact our echannelsupport@dlh.de for more information.
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