What does “Security info change is still pending” mean? (2024)

If you tried to sign in with your Microsoft account and you received a message that said:

"Your security info change is still pending" or "You can't access this site right now"

It's because all the security info (such as alternate contact methods) that you previously added to your account was removed and replaced with new info. You need to wait 30-days for the changes to take effect.

Tips:

Security info is any alternate contact info such as an email or phone number that you added for account verification purposes. SeeMicrosoft account security info and verification codes for more information.
If you're not the person who made the security change and suspect your account was compromised, see the "You didn't make the changes" section below.

What you can and can't do during the pending request

Whenall security info is removed from a Microsoft account, theaccount is put into a restricted state for 30-days.

While we understand this 30-day period might be frustrating,thisis done to protect and alert you in case the security info was removed by someone who had unauthorized access to your account.

We'll send notifications during the 30-days to the original security info, which could be a phone number or email address. These notifications are sent to alert you thatchanges were made to your security info.

Cancel the request to remove security info

We can't expedite the 30-day process unless you cancel the request.

You can cancel the request if you removed the security info yourself. If you didn't remove the info, and you think this may have been done by someone with unauthorized access, follow the steps to alert us of this.

You were the person who removed the security info

If you're the person who removed all the security verification methods for your Microsoft account, you can go ahead and cancel the request from the Security info change is still pending window.

Sign in to the Security page for your Microsoft account.
On the Your security info change is still pending window, select the link,cancel this request and follow the prompts. You'll need access to these security proofs to complete the cancel request.

You didn't make the security info changes to your account

If you're not the person who made the security change and suspect your account was compromised, do the following:

Sign in to the Security page for your Microsoft account.
On the Your security info change is still pending window, select the link,let us know towards the bottom of the window and follow the prompts.

What you can do during the 30-day pending period

The table below lists what you can or can'taccess to during the 30-day period.

Important:If 2-factor verification was turned on, you won't haveaccess to anything in the table below. Your options are to wait the 30-days or cancel the request following the steps above.

When trying to access a page or perform a specific task, you might see a message that says,"You can't access this site right now." This message occurs because these pagescontain sensitive info and requireadditional security verification.To access anything marked as You won't below,wait for the 30-days period to end or cancel the request.

You want to...	What you can and can't do
Access services	You can: Access most Microsoft services such as signing in to Xbox, Skype, Outlook.com, OneDrive, etc. Youwon't: Have access to your OneDrive vault.
Manage payments	You can: Continue to View order history Make a purchase from the Microsoft Store Manage a subscription Update your billing or mailing address You won't: Have access to payment options such as making updates to your credit card info.
Make updates that require a security code	You won't: Have the ability to Update your password Access parental controls Update your account aliases

You want to...

What you can and can't do

Access services

You can:
Access most Microsoft services such as signing in to Xbox, Skype, Outlook.com, OneDrive, etc.

Youwon't:
Have access to your OneDrive vault.

Manage payments

You can:
Continue to

View order history
Make a purchase from the Microsoft Store
Manage a subscription
Update your billing or mailing address

You won't:
Have access to payment options such as making updates to your credit card info.

Make updates that require a security code

You won't:
Have the ability to

Update your password
Access parental controls
Update your account aliases

Security best practices

Here are a few things you can do to help you avoid endingup in this pending state again.

Use an authenticator app
Avoid changing all security info at once.
Set reminders to regularly review all your security info and make sure it'sstill valid.
Make sure there's more than one security option on your account.
If a phone number is one of your security options, make sure the number is still valid and this number can receive text messages.

FAQs

What does “Security info change is still pending” mean? ›

"Your security info change is still pending" or "You can't access this site right now" It's because all the security info (such as alternate contact methods) that you previously added to your account was removed and replaced with new info. You need to wait 30-days for the changes to take effect.

Get More Info ›

How do I remove security info from my Microsoft account? ›

Sign in to the Advanced security options page of your Microsoft Account. Expand the verification option and select Remove. Select Remove again to confirm.

Learn More Now ›

What to do if I can't verify my Microsoft account? ›

Contact Support

For technical support, go to Contact Microsoft Support, enter your problem and select Get Help. If you still need help, select Contact Support to be routed to the best support option.

Know More ›

How long does Windows 10 lock you out for a wrong password? ›

Usually, if your Microsoft account is locked due to a password error, you can log in again after 24 hours. You can also log in by resetting your password or by receiving a security code, as described in the link below. Click Account has been locked.

Find Out More ›

How do I update my Microsoft security questions? ›

Change Your Security Questions

Access Microsoft 365 here.
If prompted, enter your email address and password.
Select the Change link next to the security questions.
Choose Select a new question and select a new question fom the drop-down list.
Enter new answers and click save answers.

Discover More Details ›

How to bypass your Security info change is still pending? ›

Cancel the request to remove security info

Sign in to the Security page for your Microsoft account.
On the Your security info change is still pending window, select the link, cancel this request and follow the prompts. You'll need access to these security proofs to complete the cancel request.

Tell Me More ›

How do I get rid of Microsoft Security notice? ›

Click Privacy Options. Under Privacy Options, select or clear Check Microsoft Office documents that are from or link to suspicious Web sites check box. Click OK.

Get More Info ›

How do I get rid of Microsoft verification? ›

Turn two-step verification on or off

Sign in to your Microsoft account Advanced security options. Under Additional security and Two-step verification choose Turn on or Turn off. Follow the instructions shown on the screen.

What is Microsoft security info? ›

Security info consists of an email address and/or phone number that we use to verify your identity in the case of an account-related support issue. To learn more about setting up your security info for the first time on your Microsoft account, see: Add security info to your Microsoft account.

Learn More Now ›

How do I get rid of Microsoft verified? ›

In Settings, select the “Apps” option. On the left side, click the “Apps & features” tab. Scroll down to find the “Microsoftverified Apps” section. Click the toggle switch next to “Allow apps that meet Microsoft's criteria for security and privacy” to turn it off.

Show Me More ›

Will resetting my PC remove my password? ›

If all attempts to recover your password are unsuccessful, you do not need to discard the computer. Instead, reset your PC to completely start over, creating a new password in the process. CAUTION: Reset this PC erases all files and local passwords.

Keep Reading ›

How to unlock Windows 10 password when locked out of computer? ›

Enter your email address or phone number on the Microsoft account recovery page, follow the prompts, and reset your password. Use a password reset disk: If you previously created a password reset disk, you can use it to reset your password. Insert the disk into the locked computer and follow the prompts to reset.

Read On ›

What happens if you forgot your Windows 10 password? ›

Reset your Microsoft account password you use to sign in to your computer. On the sign-in screen, type your Microsoft account name if it's not already displayed. If there are multiple accounts on the computer, choose the one you want to reset. Select I forgot my password link located below the password text box.

Explore More ›

How long does it take for Microsoft to Update security info? ›

"You received this message because all the security info (such as alternate contact methods) that you previously added to your account was removed and replaced with new info and you need to wait 30-days for the changes to take effect."